job description

Assistant Front Office Executive

Assistant Front Office Executive

Main Responsibilities:

  • Together with the Operations Manager to:
  • Conduct selection, recruitment and promotion of respective team members
  • Conduct Performance Appraisal and identify necessary training measures of Front Office team members
  • Conduct on the job training to maintain standard of performance
    Responsible for:
  • Make recommendations on team members’ matters and promotions
  • Together with HR develop and implement formal training plans for the Department
  • Training and development of TM and successions planning
  • Direct and control his team to ensure that it’s appropriately motivated and trained and carry out their responsibilities to the required standards; evaluate all employees supervised
    Together with the Operations Manager to:
  • Handling and monitoring of guests complaints and the relevant follow up action required
  • Welcome important guests or groups
  • Propose upgrading of regular guests to maintain goodwill of hotel
    Responsible for:
  • Coordinate activities in his/her department to ensure optimum care and assistance to guests and ensure high level of quality services are delivered to guests al all times
  • Formulating a short and long term Team Member work schedule. Maintain a harmonious balance between necessary supervision and individual creativity
  • Establish and maintain effective employee relations
  • Follow up on CRM
  • Together with the Operations Manager to:
  • Prepare the Department budget (Capex, Opex etc)
  • Set the annual operating budget and ensure that it is strictly adhere to and follow up on a monthly basis
    Responsible for:
  • Follow up of the Department Budget on a monthly basis
  • Prepare Front Office roster and ensure that the roster is done such that there is complete coverage at all times with adherence to the legal provisions
  • Ensure that there is a proper planning and control of annual leaves for the department
  • Ensure punctuality, control absenteeism and take corrective actions where necessary
  • Prepare monthly forecasts and schedule resources accordingly
  • Monitor and control inventories of work equipment
    Together with the Operations Manager to:
  • Receive report on rooms allocated to tours operators from CRO and plans allocation of rooms
    Responsible for:
  • Allocate rooms as and when necessary
  • Establish in line with the quality manager of all quality procedures and ensure that all the activities are done as per established hotel SOP
  • Ensure that furnishings and installations are in good condition in the outlets otherwise takes appropriate measures
  • Personal responsibility for strict adherence to the safety and security measures set by the Health & Safety Officer
  • Ensure that all areas satisfy the most stringent hygiene and sanitation requirements.
  • Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards
  • Check list of arrivals, departures and billing of guests to ensure correct inputs
  • Adhere to the legal provisions in drawing up work schedule
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society