Overview of the Role:

Under the supervision of the Operations Manager, oversee the Front Office operations to provide exceptional guest service, support team development, and maintain quality standards. Assist in managing resources, scheduling, and budgets to ensure efficient and profitable department operations.

Main Responsibilities:

• Assist the Operations Manager in recruiting, selecting, and promoting Front Office team members
• Conduct performance appraisals and identify training needs within the Front Office team
• Deliver on-the-job training to maintain high performance standards
• Recommend team member promotions and address team-related matters
• Collaborate with HR to develop and implement formal training plans for the department
• Support team development, motivation, and succession planning
• Address and monitor guest complaints and ensure appropriate follow-up actions are taken
• Welcome important guests or groups and propose upgrades for loyal guests to enhance goodwill
• Coordinate department activities to provide optimal guest care and ensure quality services
• Create and manage short- and long-term work schedules, balancing supervision and team autonomy
• Establish and maintain strong employee relations and oversee CRM follow-up
• Prepare and monitor the department’s budget, ensuring adherence and monthly tracking
• Prepare and manage the Front Office roster, ensuring full coverage and compliance with legal standards
• Monitor and control work equipment inventories
• Oversee room allocations in coordination with CRO and manage room availability
• Ensure adherence to hotel quality procedures, SOPs, and safety/security measures
• Conduct regular checks on team members’ grooming and uniform standards
• Review arrivals, departures, and billing information for accuracy and completeness

Candidate’s Profile:

• Diploma in hospitality management or a related field
• At least 2 years of experience in Front Office or similar guest service roles
• Strong leadership skills with a focus on team training and development
• Excellent communication and guest interaction abilities
• Knowledge in budgeting, scheduling, and hospitality operations

Our Benefits:

• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
• Pension Scheme – Enjoy a pension plan with company contributions for your future.
• Company Doctor Services – Free on-site medical consultations for your health needs.
• Performance Bonus & Incentives – Earn a bonus for your hard work.
• Referral Scheme – Refer a friend or family member and earn up to Rs 5,000.
• Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyRogers App.
• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
• Learning & Development – Grow with training and development opportunities through our Training Academy.