Main Responsibilities:

• Together with the Operations Manager to:
• Conduct selection, recruitment and promotion of respective team members
• Conduct Performance Appraisal and identify necessary training measures of Front Office team members
• Conduct on the job training to maintain standard of performance
  Responsible for:
• Make recommendations on team members’ matters and promotions
• Together with HR develop and implement formal training plans for the Department
• Training and development of TM and successions planning
• Direct and control his team to ensure that it’s appropriately motivated and trained and carry out their responsibilities to the required standards; evaluate all employees supervised
  Together with the Operations Manager to:
• Handling and monitoring of guests complaints and the relevant follow up action required
• Welcome important guests or groups
• Propose upgrading of regular guests to maintain goodwill of hotel
  Responsible for:
• Coordinate activities in his/her department to ensure optimum care and assistance to guests and ensure high level of quality services are delivered to guests al all times
• Formulating a short and long term Team Member work schedule. Maintain a harmonious balance between necessary supervision and individual creativity
• Establish and maintain effective employee relations
• Follow up on CRM
• Together with the Operations Manager to:
• Prepare the Department budget (Capex, Opex etc)
• Set the annual operating budget and ensure that it is strictly adhere to and follow up on a monthly basis
  Responsible for:
• Follow up of the Department Budget on a monthly basis
• Prepare Front Office roster and ensure that the roster is done such that there is complete coverage at all times with adherence to the legal provisions
• Ensure that there is a proper planning and control of annual leaves for the department
• Ensure punctuality, control absenteeism and take corrective actions where necessary
• Prepare monthly forecasts and schedule resources accordingly
• Monitor and control inventories of work equipment
  Together with the Operations Manager to:
• Receive report on rooms allocated to tours operators from CRO and plans allocation of rooms
  Responsible for:
• Allocate rooms as and when necessary
• Establish in line with the quality manager of all quality procedures and ensure that all the activities are done as per established hotel SOP
• Ensure that furnishings and installations are in good condition in the outlets otherwise takes appropriate measures
• Personal responsibility for strict adherence to the safety and security measures set by the Health & Safety Officer
• Ensure that all areas satisfy the most stringent hygiene and sanitation requirements.
• Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards
• Check list of arrivals, departures and billing of guests to ensure correct inputs
• Adhere to the legal provisions in drawing up work schedule
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society