job description

Assistant Front Office Manager

Assistant Front Office Manager

Main Responsibilities:

  • Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members
  • Make recommendations to Superior on team members’ matters and promotions
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Act as a coach
  • Conduct on the job training on a regular basis
  • Follow up induction of new recruits
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
    Assist superior to:
  • Coordinate & supervise activities in his/her department
  • Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
  • Ensure that respective team projects a warm, professional and welcome image
  • Handle and monitor of guests complaints and the relevant follow up action required
  • Establish and maintain effective interpersonal relations and take active interest in the welfare, safety & development of TM
  • Interact regularly with guest to obtain feedbacks for improvement
  • Ensure that the percentage of Guest questionnaire filled in are as per objectives set
  • Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
  • Follow up on punctuality, control absenteeism and take corrective actions where necessary
  • Ensure that there is a proper planning and control of annual leaves for the department
  • Promote and attempt upselling
  • Set the annual operating budget and ensure that it is strictly adhered to and managed on a monthly basis
  • Establish cost management plan
  • Manage Roster
  • Yield management
  • Manage Rooms allocation
  • Ensure that invoices to Guests are accurate
  • Manage cash float
  • Ensure respective TMs are operating as per Quality Management System
  • Ensure respective TMs are operating as per S&H regulations and policies
  • Ensure that contracted rates and offers are respected
  • Monitor all concierge activities (i.e. servicing and regular maintenance of vehicles, luggage movements…)
  • Check list of arrivals, departures and billing of guests to ensure correct inputs
  • Plan allocation of rooms according to reports received from Head Office
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

  • Diploma hospitality / tourism management or any other acceptable qualifications
  • At least 3 years work-related experience in front-office operation with at least 1 year in a supervisory position
  • Computer literacy including hotel management system
  • Fluent in English and French both written and spoken, a third language would be an advantage