Main Responsibilities:

• Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members
• Make recommendations to Superior on team members’ matters and promotions
• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
• Act as a coach
• Conduct on the job training on a regular basis
• Follow up induction of new recruits
• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  Assist superior to:
• Coordinate & supervise activities in his/her department
• Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
• Ensure that respective team projects a warm, professional and welcome image
• Handle and monitor of guests complaints and the relevant follow up action required
• Establish and maintain effective interpersonal relations and take active interest in the welfare, safety & development of TM
• Interact regularly with guest to obtain feedbacks for improvement
• Ensure that the percentage of Guest questionnaire filled in are as per objectives set
• Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
• Follow up on punctuality, control absenteeism and take corrective actions where necessary
• Ensure that there is a proper planning and control of annual leaves for the department
• Promote and attempt upselling
• Set the annual operating budget and ensure that it is strictly adhered to and managed on a monthly basis
• Establish cost management plan
• Manage Roster
• Yield management
• Manage Rooms allocation
• Ensure that invoices to Guests are accurate
• Manage cash float
• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Ensure that contracted rates and offers are respected
• Monitor all concierge activities (i.e. servicing and regular maintenance of vehicles, luggage movements…)
• Check list of arrivals, departures and billing of guests to ensure correct inputs
• Plan allocation of rooms according to reports received from Head Office
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

• Diploma hospitality / tourism management or any other acceptable qualifications
• At least 3 years work-related experience in front-office operation with at least 1 year in a supervisory position
• Computer literacy including hotel management system
• Fluent in English and French both written and spoken, a third language would be an advantage