job description

Assistant Outlet Manager

Assistant Outlet Manager

Main Responsibilities:

  • Take part in training and implement accordingly
  • Conduct and ensure that employees receive adequate and satisfactory on-the-job training
  • Keep his superior informed about all unusual matters concerning any plans affecting his/her area
  • Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager
  • Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
  • Assist in the building of an efficient team by taking interest in their welfare, safety and development
  • Supervise the outlet Team Members and carry out routine inspections
  • Assist the Outlet Manager to carry out Performance Appraisal and to identify necessary training measures
  • Maintain excellent interpersonal relationships amongst the team
  • Ensure that all outlet Team Members provide an effective and efficient service at all times
  • Inform Team Members on VIPs and specific requests
  • Keep up-to-date with daily events
  • Handle and monitor of guests complaints and the relevant follow up action required
  • Ensure guests’ satisfaction
  • Assist the “In Villa Dinning Manager” to plan, organize and supervise catering activities like Events CBO or Outside Catering
  • Ensure a proper manning during the shift
  • Manage the outlet’s budget efficiently and effectively
  • Ensure that all transactions regarding guests checks are dealt with
  • Ensure efficient use of materials and equipments to minimize wastage
  • Lead the team in the absence of outlet manager
  • Supervise grooming within the outlet
  • Request repairs to the Maintenance department and ensure follow up
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

  • HSC level or equivalent / SC level with professional training and experience
  • At least 5 years work-related experience in F&B operation with at least 2 years in a supervisory position
  • Fluent in English and French, a third language would be an advantage