Main Responsibilities:

• Take part in training and implement accordingly
• Keep superior informed about all unusual matters concerning any plans affecting his/her area
• Ensure proper grooming of all F&B staff as per hotel standards
• Report any complaints or any other problems that may arise
• Coach Team Members to develop their skills, maximise performance and provide career support
• Motivate and be proactive in encouraging team commitment and spirit
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
• Give relevant and up-to-date information to guests
• Provide the maximum of services & attention during guest stay (anniversary/special diners/etc).
• Collect guests’ comments
• Promote upselling
• Be proactive in maximising sales and generating revenue
• Ensure that the Bar & Beach is running in an efficiently manner and proper service offered at all times
• Assist in setting the tone and help customers feel welcome
• Take positive action to meet department objectives and targets
• Assist in managing the financial aspects of the beverage operation, including: operating the bar within the budget requirements, and successful identification of expense reduction through cost control
• Organise and record daily/monthly objectives review meeting
• Monitor proper guest service in the bar and beach
• Ensure that all administration procedures are strictly followed
• Ensure all guest requests, enquiries and complaints are responded promptly
• Liaise with F&B Manager for all operational tasks with all documents and reports on daily, weekly and monthly basis
• Check the quality of food delivered from the kitchen and beverages from bars
• Be fully aware of beverages benefits associated with brand loyalty card
• Input new ideas for service and products (according to Heritage guidelines)
• Ensure that procedures concerning recording of stock movements is adhered to
• Ensure security, functionality and proper handling of equipment and ensure that faults and defects are reported to Maintenance and auctioned without delay
• Ensure stock items in the bar are always within expiry date, mise-en place, Guest drinks and are served as per hotel’s standards
• Ensure that guest receive excellent service and magnifique experience at the bar Communicate pertinent information to the artists, (such as house count, VIP guests and menu changes)
• Delegate and manage distribution of workload effectively
• Prepare roster and make sure that it is abide to
• Undertake any other duties as and when required by management
• Ensure that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Be aware of guests/visitors/repeaters preference of food and beverages
• Organise the work for the team, including the need to multi-skill in employees’ job requirements, checks the quality and speed of waiter/waitress, bar-waiters/waitress & barman during service
• Ensure information is properly passed on to the team (Restaurant, Bar & kitchen briefings and debriefings, etc)
• Take part in monthly inventories and manages stocks under his/her responsibilies
• Analyse results and implements corrective actions as necessary
• Ensure that all stocks and supplies are requested on time, correct levels maintained and stored under optimum conditions
• Respect the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc)
• Keep track of any overtime or casual labour on a daily basis
• Supervise attractive wine display in the bar on a daily basis
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society