job description

Executive Housekeeper

Executive Housekeeper

Main Responsibilities:

  • Assist superior/HR in conducting selection, recruitment and promotion of respective team members
  • Conduct Performance Appraisal and identify necessary training measures of respective team members
  • Together with HR develop and implement formal training plans for the department
  • Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly
  • Make recommendations to superior on team members’ matters and promotions
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to superior/HR manager
  • Act as a coach
  • Ensure that on the job training is conducted on a regular basis
  • Coordinate & supervise activities in his/ her department
  • Ensure Guests’/Repeaters’ satisfaction at all times and be totally aware of their preferences
  • Ensure that respective team projects a warm, professional and welcome image
  • Handle and monitor of guests complaints and the relevant follow up action required
  • Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
  • Interact regularly with guest to obtain feedbacks for improvement
  • Manage roster
  • Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
  • Establish cost management plan
  • Manage his department as independent profit centre
  • Ensure monitoring and control of inventory
  • Ensure respective TMs are operating as per Quality Management System
  • Ensure respective TMs are operating as per S&H regulations and policies
  • Ensure briefings have been done to all TM
  • Manage and control all areas of housekeeping, including laundry, guest rooms, public area and parts of the back of house and studios
  • Establish in line with the quality manager of all quality procedures and follow-up
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society


Candidate’s Profile:

  • HSC level or equivalent with professional training and experience
  • Diploma or BSC in relative field from a recognized institution
  • 8 Years experience in hotels
  • Computer literacy including hotel management system such as Opera, Micros, Win HMS…
  • Fluent in English and French both written and spoken, a third language would be an advantage