job description

Front Office Assistant

Front Office Assistant

Main Responsibilities:

  • Take part in training and implement accordingly
  • Keep superior informed about all unusual matters concerning any plans affecting his/her area
  • Handle all incoming, outgoing calls
  • Prepare pre arrival formalities
  • Handling of visitors
  • Follow-up on all Guests requests and complaints and provide feedback
  • Assist Guest in dealing with foreign currencies
  • Ensure proper delivery of all messages to Guests through porters
  • Arrange with porter for collection of luggages upon departure of Guests
  • Arrange whenever necessary, transport for Guests to airport
  • Prepare check-in & check out procedure for all guests
  • Keep Guests updated on all relevant information
  • Operate the telephone system
  • Prepare guest’s invoice and receive payment for settlement of accounts before checkout
  • Input manual posting on PMS
  • Screen departure guest folio for anomalies and report to supervision
  • Perform allowance when required
  • Verify guest invoice and report any discrepancy to supervision
  • Handle cash and credit car transaction
  • Handing over cash float
  • Prepare daily statement of revenue and submit cash together with all relevant documentation to night auditor
  • Handle cash float and keep records of all transactions with respect to the central safe
  • Ensure that all telephone charge slips are transmitted to cashier
  • Follow-up of all procedures
  • Transfer information from registration cards to system and classify them
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

  • SC level or equivalent, professional training and experience
  • 2 Years experience in a related position
  • Fluent both in English and French, a third language would be an advantage