job description

Front Office Coordinator

Front Office Coordinator

Main Responsibilities:

  • Take part in training and implement accordingly
  • Keep his superior informed about all unusual matters concerning any plans affecting his/her area
  • Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Coordinate & supervise activities to ensure optimum care and assistance to guests
  • Establish and maintain effective employee relations
  • Ensure high level of quality services are delivered to guests at all times
  • Handling and monitoring of guests complaints and the relevant follow up action required with respective HOD’s
  • Welcome important guests and groups
  • Ensure Guest’s / Repeater’s Guest satisfaction at all times and be totally aware of their preferences
  • Coordinate & Supervise activities in his / her department as Front office coordinator
  • Ensure that respective team projects a warm, professional and welcome image
  • Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of the department
  • Assist his superior in ensuring a proper manning during the shift
  • Assist his superior in managing the budget efficiently and effectively
  • Follow up of the department budget on a monthly basis
  • Manage roster
  • Manage room allocation
  • Receive report on rooms allocated to TO from HO and plan allocation accordingly
  • Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
  • Keeping the Superior informed about all unusual matters concerning any plans affecting his/her area
  • Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
  • Ensure proper follow-up of all entries in the Log Book
  • Keep correct Guests details on the system
  • Check list of arrivals, departures and billing of guests to ensure correct inputs
  • Update occupancy list and submit copy to Porter and Receptionist / Telephone Operator
  • Keep updated list of arrivals and departures and plan activities of the day
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s profile:

  • HSC level or equivalent / SC level with professional training experience
  • Diploma with specialisation in Front Office from a recognized institution (NTC)
  • At least 3 Years experience in Front Office or Reservation and strong familiarity with hotel management system
  • Fluent both in English and French, a third language would be an advantage