job description

Front Office Officer

Front Office Officer

Main Responsibilities:

  • Take part in training and implement accordingly
  • Keep his superior informed about all unusual matters concerning any plans affecting his/her area
  • Welcome Guests and prepare check-in & check out procedure for all guests
  • Conduct efficiently and effectively hotel visits and provide explanations to Guests with regard to room amenities and equipment
  • Accompany Guests in their room
  • Assist Guest in dealing with foreign currencies
  • Ensure proper delivery of all messages to Guests through porters
  • Follow-up on all Guests requests and complaints and provide feedback
  • Arrange with porter for collection of luggages upon departure of Guests and arrange whenever necessary, transport for Guests to airport
  • Coordinate Guests wedding and any other special events
  • Give relevant and up-to-date information to guest
  • Operate the telephone system
  • Collect Guests comments
  • Compile Guests preferences
  • Prepare guest’s invoice and receive payment for settlement of accounts before checkout
  • Prepare daily statement of revenue and submit with cash, cheque or credit card slips to accounts department
  • Handle cash float and keep records of all transactions with respect to the central safe
  • Ensure that all telephone charge slips are transmitted to cashier
  • Promote upselling
  • Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
  • Ensure that all interfaces are running and all sales are booked to the guest ledger
  • Encashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
  • Booking of all sales before the day’s closing & daily closing of WINhms
  • Check all bookings / sales from all departments (telephone, garage, health club, etc.), reconcile and balance these with the sales report from the departments
  • All adjustments must be explained or appropriately documented
  • Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor
  • Take requests for wake-ups and ensure that such calls are made
  • Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment
  • Prepare daily events and forward to all departments
  • Obtain all the relevant information from the previous shift and pass this on to the next shift
  • Administer internal keys (restaurant, store, etc.)
  • Transfer information from registration cards to system and classify them
  • Compile daily revenue reports and any other ad hoc reports
  • Take regular part in meetings and shift handovers
  • Responsible for orderly filing of all reports and documents
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

  • SC level or equivalent, professional training and experience
  • 2 Years experience in a related position
  • Fluent both in English and French, a third language would be an advantage