Main Responsibilities:
- Welcome and provide relevant information to guests
- Handle guest complaints and coordinate with HOD for remedial actions
- Organize and coordinate special events for guests
- Collect and compile guest feedback and preferences
- Create and maintain a customer database
- Build customer loyalty and encourage online reviews
- Promote social media engagement and brand awareness
- Contribute to improving guest services through teamwork
- Monitor team performance and implement changes to improve customer service
- Promote upselling to increase sales and reduce wastage
- Understand profitability and cost management concepts and apply them to operations
- Collaborate with the RH Communication & Digital Team
- Create and manage editorial calendars with the Social Media Executive
- Generate, publish, and share daily engaging content across various platforms
- Capture data for CRM and relevant communication purposes
- Engage with digital influencers and secure collaborations
- Monitor and moderate social media pages in a timely manner
- Identify and report potential opportunities or risks
- Ensure continuous communication of all events
- Take and post photos of guests on social media pages
Candidate’s Profile:
- HSC level or equivalent / SC level with professional training experience
- Diploma with specialization in Front Office from a recognized institution (NTC)
- At least 3 Years experience in Front Office or Reservation and strong familiarity with hotel management system
- Fluent both in English and French, a third language would be an advantage
