job description

Guest Experience Coordinator

Guest Experience Coordinator

Main Responsibilities:

  • Welcome and provide relevant information to guests
  • Handle guest complaints and coordinate with HOD for remedial actions
  • Organize and coordinate special events for guests
  • Collect and compile guest feedback and preferences
  • Create and maintain a customer database
  • Build customer loyalty and encourage online reviews
  • Promote social media engagement and brand awareness
  • Contribute to improving guest services through teamwork
  • Monitor team performance and implement changes to improve customer service
  • Promote upselling to increase sales and reduce wastage
  • Understand profitability and cost management concepts and apply them to operations
  • Collaborate with the RH Communication & Digital Team
  • Create and manage editorial calendars with the Social Media Executive
  • Generate, publish, and share daily engaging content across various platforms
  • Capture data for CRM and relevant communication purposes
  • Engage with digital influencers and secure collaborations
  • Monitor and moderate social media pages in a timely manner
  • Identify and report potential opportunities or risks
  • Ensure continuous communication of all events
  • Take and post photos of guests on social media pages

Candidate’s Profile:

  • HSC level or equivalent / SC level with professional training experience
  • Diploma with specialization in Front Office from a recognized institution (NTC)
  • At least 3 Years experience in Front Office or Reservation and strong familiarity with hotel management system
  • Fluent both in English and French, a third language would be an advantage