Main Responsibilities:
- Take part in training and implement accordingly
- Keep superior informed about all unusual matters concerning any plans affecting his/her area
- Welcome Guests and assist for check-in / check-out purposes
- Accompany Guests in their room & conduct hotel visit with Guests
- Provide explanations to Guests with regard to room amenities and equipment
- Conduct efficiently and effectively hotel visits
- Attend to Guests’ complaints and liaise with HOD concerned for remedial actions
- Give relevant and up-to-date information to Guests
- Coordinate Guests wedding and any other special events
- Collect Guests comments
- Update Guests complaints
- Compile Guests preferences
- Promote upselling
- Minimize wastage
- Prepare daily events and forward to all departments
- Comply with all the sustainability commitments and practices implemented within business units
- Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
Candidate’s Profile:
- SC level or equivalent, professional training and experience
- 2 Years experience in a related position
- Fluent both in English and French, a third language would be an advantage
