job description

Head Waiter

Head Waiter

Main Responsibilities:

  • Take part in training and implement accordingly
  • Train and motivate subordinates for which he/she is responsible
  • Discuss non-routine matters with outlet manager
  • Ensure that discipline is maintained
  • Be aware about the weekly/ monthly roster and abide to it
  • Ensure proper grooming of Team Members
  • Supervise the quality of the service offered to guests
  • Take guests’ order promptly and do the proper follow up as per each outlet
  • Regularly check if clients have any additional needs and checks for satisfaction
  • Handle customer complaints efficiently and reports to his/her superior
  • Converse with guests to obtain feedback and suggestions for improvement and eventual preferences or food restrictions
  • Regularly check reservation of guests
  • Properly handle all materials and equipment to avoid breakages
  • Participate in inventories
  • Present bill to guests and ensure that they are signed or paid and post same in the system
  • Encourage upselling
  • Follow-up on bill pending
  • Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service)
  • Ensure cleanliness of furniture, fixtures and equipments in respective section
  • Welcome guests and bid farewell
  • Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation
  • Inform kitchen or bar about orders as soon as any food item or drink are ordered by guests
  • Double check tray before serving guest to ensure food and beverages items tally with orders
  • Report any technical anomalies to superiors for any repair
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

  • SC level or equivalent, professional training and experience
  • At least 3 years work-related experience in F&B operation as Waiter or 1 year as Chef de Rang
  • Fluent both in English and French, a third language would be an advantage