job description



Main Responsibilities:

  • Take part in training and implement accordingly
  • Keep superior informed about all unusual matters concerning any plans affecting his/her area
  • Be aware about the weekly/monthly roster and abide to it
  • Take reservation for guests, check table reservation and escorts guests to their table and seats them and ensure guests are seated in allocated tables
  • Converse with guests to obtain feedback and suggestion for improvement
  • Identify any particular requirements customers may have
  • Provide facilities to guests by supplying information on the restaurants
  • Communicate guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements (e.g. allergies)
  • Handle customer efficiently through appropriate interaction and action and/or referral to management
  • Ensure that guests complaints are communicated to immediate superior
  • Increase sales by making suggestions, answering guests’ questions about the theme evenings, à la carte” or menu and making use of suggestive selling techniques
  • Ensure proper billing and cashiering is done as and when required
  • Attend daily briefings and follow instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for
  • Check and confirm all reservations and records them in the appropriate logbook
  • Administer and work on guest History/ preferences and particular requirements
  • Check if any special events happening daily
  • Help Waiters in their daily activities
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

  • Basic theoretical knowledge (secondary level) and/or prior professional experience in the related field
  • At least 6 months work-related experience
  • Fluent in English and French, a third language would be an advantage