Main Responsibilities:

• Assist the Head Housekeeper in planning, organizing, and controlling the activities of the housekeeping department to meet established standards.
• Ensure discipline within the team and communicate any disciplinary issues to the superior or HR manager.
• Act as a coach, providing guidance and support to team members.
• Conduct regular on-the-job training and follow up on the induction of new recruits.
• Coordinate and supervise activities within the department, including guest rooms, public areas, laundry, and back-of-house areas.
• Ensure guests’ satisfaction at all times, proactively addressing any complaints or issues that may arise.
• Establish and maintain effective interpersonal relations, showing an active interest in the welfare, safety, and development of team members.
• Interact regularly with guests to obtain feedback for continuous improvement.
• Monitor punctuality and attendance, taking corrective actions when necessary.
• Plan and control annual leaves for the department.
• Promote upselling opportunities to enhance guest experiences.
• Monitor and control inventories of work equipment, linen, and uniforms.
• Set and manage the annual operating budget, ensuring strict adherence on a monthly basis.
• Establish a cost management plan to optimize departmental expenses.
• Manage the roster and ensure efficient staffing levels.
• Ensure that team members operate according to the Quality Management System and comply with health and safety regulations and policies.
• Prepare housekeeping reports and submit them to the Front Office Department.
• Communicate business and operating information to all team members, monitoring the implementation of directives.
• Receive room allocations and allocate tasks accordingly.
• Conduct daily briefings to update the team on tasks and expectations.
• Establish quality procedures in collaboration with the quality manager and ensure their implementation and follow-up.

Candidate’s Profile:

• HSC level or equivalent / SC level with professional training and experience
• Diploma with specialization in Housekeeping from a recognized institution (NC4)
• 5 Years experience in hotels or resorts as Floor Supervisor
• Strong organizational and time management skills.
• Excellent attention to detail.
• Good communication and interpersonal skills.
• Ability to lead and motivate a team.
• Fluent in English and French both written and spoken