job description



Main Responsibilities:

  • Assist the Head Housekeeper in planning, organizing, and controlling the activities of the housekeeping department to meet established standards.
  • Ensure discipline within the team and communicate any disciplinary issues to the superior or HR manager.
  • Act as a coach, providing guidance and support to team members.
  • Conduct regular on-the-job training and follow up on the induction of new recruits.
  • Coordinate and supervise activities within the department, including guest rooms, public areas, laundry, and back-of-house areas.
  • Ensure guests’ satisfaction at all times, proactively addressing any complaints or issues that may arise.
  • Establish and maintain effective interpersonal relations, showing an active interest in the welfare, safety, and development of team members.
  • Interact regularly with guests to obtain feedback for continuous improvement.
  • Monitor punctuality and attendance, taking corrective actions when necessary.
  • Plan and control annual leaves for the department.
  • Promote upselling opportunities to enhance guest experiences.
  • Monitor and control inventories of work equipment, linen, and uniforms.
  • Set and manage the annual operating budget, ensuring strict adherence on a monthly basis.
  • Establish a cost management plan to optimize departmental expenses.
  • Manage the roster and ensure efficient staffing levels.
  • Ensure that team members operate according to the Quality Management System and comply with health and safety regulations and policies.
  • Prepare housekeeping reports and submit them to the Front Office Department.
  • Communicate business and operating information to all team members, monitoring the implementation of directives.
  • Receive room allocations and allocate tasks accordingly.
  • Conduct daily briefings to update the team on tasks and expectations.
  • Establish quality procedures in collaboration with the quality manager and ensure their implementation and follow-up.

Candidate’s Profile:

  • HSC level or equivalent / SC level with professional training and experience
  • Diploma with specialization in Housekeeping from a recognized institution (NC4)
  • 5 Years experience in hotels or resorts as Floor Supervisor
  • Strong organizational and time management skills.
  • Excellent attention to detail.
  • Good communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Fluent in English and French both written and spoken