Main Responsibilities:

• Assist HR/S&LM in conducting selection of S&L personnel
• Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members
• Make recommendations to Superior on team members’ matters and promotions
• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior/HR Manager
• Conduct on the job training on a regular basis
• Follow up induction of new recruits
• Keep Superior informed about all unusual matters concerning any plans affecting his/her area
• Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
• Assist in the building of an efficient team by taking interest in their welfare, safety and development
• Coordinate & supervise activities to ensure optimum care and assistance to guests
• Establish and maintain effective employee relations
• Ensure high level of quality services are delivered to guests at all times
• Ensure that the L&S team projects a warm, professional and welcome image and a high level of quality services
• Adapt the entertainment activities as per category of guest
• Assist Superior to:
• Handle and monitor guests complaints and the relevant follow up action required
• Interact regularly with guest to obtain feedbacks for improvement
• Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
• Follow up on punctuality, controls absenteeism and takes corrective actions where necessary
• Ensure that there is a proper planning and control of annual leaves for the department
• Promote and attempt upselling
• Make inventory of materials and equipment for stock control
• Report any breakages, defects, loss of operating equipment and accessories to Sports and Leisure Manager
• Manage his / her Business Unit as independent profit centre
• Follow up on billing
• Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
• Establish cost management plan
• Manage roster
• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Conduct Operational communication meeting (one to one) with his / her TM
• Coordinate all duties conducted by the Leisure & Sport team
• Responsible for “mise en place” of activities as per programme
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

• SC level or equivalent
• Gym/Sport Monitor Certificate
• NTC2 Entertainment/Sports
• Gym or sport Instructor (for as least 2 year) or Entertainer as least for 4 years
• Computer literate including hotel management system such as Opera, Micros, Win HMS…
• Fluent in English and French both written and spoken, a third language would be an advantage