Main Responsibilities:
- Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members
- Make recommendations to Superior on team members’ matters and promotions
- Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior/HR Manager
- Act as a coach
- Conduct on the job training on a regular basis
- Follow up induction of new recruits
- Assist in the building of an efficient team by taking interest in their welfare, safety and development
- Ensure that discipline prevails within the team and communicates any disciplinary issues to HR
- Assist superior to :
- Coordinate & supervise activities in his/her department
- Ensure that respective team projects a warm, professional and welcome image
- Handle and monitor of guests complaints and the relevant follow up action required
- Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
- Advise General Manager/Resort Manager on refurbishment and rebuilding
- Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
- Follow up on punctuality, controls absenteeism and takes corrective actions where necessary
- Ensure that there is a proper planning and control of annual leaves for the department
- Supervise and control the extra work done by contractors
- Regularly monitors store and ensure that spares are ordered in advance to maintain par stock
- Ensure respective TMs are operating as per Quality Management System
- Ensure respective TMs are operating as per S&H regulations and policies
- Supervise the day-to-day operations of the general maintenance and repair of the resort
- Monitor all electrical and mechanical works (as per check lists)
- Ensure that corrective maintenance programme is working satisfactorily
- Ensure that paperwork and logbooks are kept up to date
- Follow-up on all maintenance requests
- Test regularly all fire prevention systems on the resort
- Comply with all the sustainability commitments and practices implemented within business units
- Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
