Main Responsibilities:

• Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members
• Make recommendations to Superior on team members’ matters and promotions
• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior/HR Manager
• Act as a coach
• Conduct on the job training on a regular basis
• Follow up induction of new recruits
• Assist in the building of an efficient team by taking interest in their welfare, safety and development
• Ensure that discipline prevails within the team and communicates any disciplinary issues to HR
• Assist superior to :
• Coordinate & supervise activities in his/her department
• Ensure that respective team projects a warm, professional and welcome image
• Handle and monitor of guests complaints and the relevant follow up action required
• Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
• Advise General Manager/Resort Manager on refurbishment and rebuilding
• Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
• Follow up on punctuality, controls absenteeism and takes corrective actions where necessary
• Ensure that there is a proper planning and control of annual leaves for the department
• Supervise and control the extra work done by contractors
• Regularly monitors store and ensure that spares are ordered in advance to maintain par stock
• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Supervise the day-to-day operations of the general maintenance and repair of the resort
• Monitor all electrical and mechanical works (as per check lists)
• Ensure that corrective maintenance programme is working satisfactorily
• Ensure that paperwork and logbooks are kept up to date
• Follow-up on all maintenance requests
• Test regularly all fire prevention systems on the resort
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society