job description

Night Auditor

Night Auditor

Main Responsibilities:

  • Take part in internal training courses and to implement what has been learnt in daily practice
  • Change foreign currencies to help guests in making financial transactions
  • Attend to guests’ complaints and liaise with departments concerned for remedial actions
  • Arrange for clearance of luggage and transport of guests to airport
  • To prepare check-in & check out procedure to all guests
  • Give relevant and up-to-date information to guest
  • Operate the telephone switchboard to entertain incoming, outgoing and internal calls
  • Follow-up internal request for external calls and keep appellants informed of developments thereof
  • Inform guests about all events which take place in the hotel
  • Conduct Hotel visits
  • Organize and coordinates guest wedding and any other special
  • Prepare guest’s bill and receives payment for settlement of accounts before checkout
  • Prepare daily statement of revenue and submits with cash, cheque or credit card slips to accounts department
  • Responsible for reception central safe and cash float when on duty
  • Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
  • Ensure that all IT systems are running and all sales have been posted in the guests’ account accordingly
  • All adjustments must be explained or appropriately documented
  • Attend daily briefings in his/her department
  • Follow-up of all procedures as per SOP
  • Handle telephone calls
  • Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor
  • Take requests for wake-ups and ensures that such calls are made
  • Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment
  • Prepare daily events and forward to all departments
  • Obtain all the relevant information from the previous shift and pass this on to the next shift
  • Administration of internal keys (restaurant, store, etc.)
  • Responsible for orderly filing of all reports and documents
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

 

Candidate’s Profile:

  • HSC level or equivalent, professional training and professional experience
  •  Fluent both in English and French, a third language would be an advantage
  • 3 years experience in hotels or resorts