job description

Outlet Manager

Outlet Manager

Main Responsibilities:

  • Take part in training and implement accordingly
  • Conduct and ensure that employees receive adequate and satisfactory on-the-job training
  • Keep his superior informed about all unusual matters concerning any plans affecting his/her area
  • Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager
  • Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
  • Assist in the building of an efficient team by taking interest in their welfare, safety and development
  • Assist the FNB / Resident Manager to carry out performance appraisal and to identify necessary training measures
  • Ensure a good working relationship with Housekeeping and other departments as required
  • Ensure proper grooming of team members as per standard
  • Coordinate & supervise activities to ensure optimum care and assistance to guests
  • Establish and maintain effective employee relations
  • Ensure high level of quality services are delivered to guests at all times
  • Handling and monitoring of guests complaints and the relevant follow up action required
  • Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms
  • Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed
  • Ensure the set up and ambiance of the outlet are as per standards
  • Participate in service of food and beverage items as and when required
  • Able to bring new ideas and innovation ( special nights, dinners)
  • Assist his superior in ensuring a proper manning during the shift
  • Assist his superior in managing the budget efficiently and effectively
  • Monitor leaves in respective outlet
  • Control of expenses (breakages, linen, materials, etc.)
  • Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department
  • Conduct monthly inventory on materials used in the outlet / villas
  • Check and approves stores requisitions whilst ensuring par stock at the outlet are maintained
  • Submit at the end of each shift number of covers and sales figures to the F&B manager / night auditor
  • Ensure that all transactions regarding guests checks are dealt with
  • Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
  • Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting
  • Ensure the quality of products and services delivered to guests
  • Ensure that all matters concerning Team Members are communicated to the F&B manager / HR manager
  • Supervise orders to rooms and liaise with the kitchen to keep up established standards
  • Organize breakfast / lunch / dinner operation
  • Comply with all the sustainability commitments and practices implemented within business units
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate’s Profile:

  • SC / HSC level or equivalent with professional training and experience
  • Diploma with specialization in F&B from a recognized institution
  • At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants
  • Computer literate including hotel management system
  • Fluent in English and French both written and spoken, a third language preferred