job description

People Operations Specialist

People Operations Specialist

Main Responsibilities:

  • Manage the performance of his/her team, with a view to build a performance oriented culture
  • Direct and control his/her team members to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standards
  • Assist Head of People Operations to operate HR systems with a view to effectively monitor, improve or maintain people performance
  • Assist the Training Manager in the implementation and monitoring the PMS
  • Assist the Training Manager to identify employees training needs
  • Assist HOD/supervisors in managing their subordinates and advise on necessary actions
  • Analyze problems within legal and company parameters
  • Attend to employees grievances
  • Assist and Advise HM/HOD on HR matters
  • Interact with Team Members to obtain feedback and suggestion for improvement
  • Participate in the recruitment and selection process of Team Members
  • Conduct exit and return to work interview at Staff Level
  • Ensure that all salary increases/promotions are as per SOP, update HR records accordingly and follow up with Head of People Operations
  • Assist the Head of People Operations in preparing the monthly, quarterly and Year-end reports
  • Assist the Head of People Operations in establishing the yearly budget for the HR Department, and do the follow up on a monthly basis
  • Monitor the procurement of uniforms/accessories as per budget
  • Ensure that all actions and measures taken are in line with prevailing Labour laws
  • Liaise with Payroll Team for payroll purposes
  • Participate in S&H committee and actions
  • Prepare and update statistics and other HR reports, monitor KPI and communicate relevant information to Head of People Operations
  • Implement and enforce HR policies & procedures and communicate relevant information to staff
  • Ensure that all Team Members are in line with policies & procedures, and provide the necessary support required
  • Assist in implementation of all HR survey
  • Coordinate and participate in various committee, staff welfare events and functions and CSR activities as requested
  • Assist HODs in ensuring that Team Members are operating as per Quality Management System
  • Supervise the smooth day-to-day operation and cleanliness of the staff canteen, quarters and locker rooms
  • Coordinate transport of all Team Members with transport provider and sort out all Team Members transport issues

Candidate’s Profile:

  • Diploma in Human Resources Management or any other acceptable qualifications
  • At least 3-4 years experience in Human Resources Management
  • Computer literacy including hotel management system
  • Fluent both in English and French
  • Conversant with prevailing legislation, policies & procedures