job description

Quality Assurance Manager in charge of Operations

Quality Assurance Manager in charge of Operations


In this role, you will be responsible for enhancing the operational excellence of Domino’s Pizza Mauritius, ensuring that the customer experience surpasses their expectations at every touchpoint. You will also be responsible for implementing global best practices in operations and sales strategy, fostering people capability and development, cultivating an exceptional in-restaurant culture, and maintaining rigorous standards for setting, executing, and measuring operational benchmarks. Additionally, you will be accountable for driving consistent PSI (Product, Service, Image) across all aspects of the business.

Main Responsibilities:

  • Work with Domino’s International and Domino’s Mauritius leadership to develop annual operating plan including budgets and stretch targets
  • Deliver and execute strategies that maximizes impact on sales goals and operations KPI’s such as OER scores, team member turnover, service measures and training
  • Ensure all stores are meeting operating plan through operations metric reviews, P&L reviews and regular business reviews together with COO, store managers and support leadership team
  • Conduct trend and profitability analysis
  • Communicate with stores on weekly sales and profit numbers
  • Identify under-performing stores and develop plan of action
  • Work with Marketing team on strategy for local store marketing & national promotions
  • Ensure data driven decision making through support of data analysts
  • Ensure ALL operational staff have and maintain a thorough understanding of Domino’s operating and product quality standards, policies & procedures
  • Ensure adherence to all DPI standards, policies & procedures
  • Develop standard operation procedures, systems and processes to manage operations as required
  • Ensure development and implementation of cost control and loss prevention policy and procedures
  • Reinforce execution of key DPI policies and standards through informal “spot checks” of a short list of items at beginning of each store visit
  • Identify and diagnose ongoing operational gaps in underperforming stores
  • Develop formal action plans to resolve gaps
  • Coordinate field support resources (Area Manager, HR, Marketing, Training) where required to address gaps
  • Empower Store Managers and Supervisors to execute actions plans
  • Track progress and reinforce action plans
  • Assist COO in market expansion and development while acquiring market share through key and innovative strategies
  • Collaborate with Human Resources to strategize on staffing, productivity and turnover issues and solutions
  • Work on budget and KPI’s with Management Team
  • Plan for and provide opportunities for employee movement, advancement and development in line with Domino’s values to promote from within
  • Accountable for the operations budget
  • Develop cost-effective operations plans to maximize ROI
  • Use sales forecasting and strategic planning to ensure the sale and profitability of products, or services analyzing business development and monitoring trends
  • Evaluate the financial aspects of new lines of business, such as budgets, expenditure, ROI and profit-loss projections
  • Maintain in-depth knowledge and application of all food safety, health and safety and security standards
  • Ensure store managers conduct ongoing in-store briefs and evaluations
  • Oversee communication with stores and head office when safety/security issues arise
  • Enforce policies and provide appropriate actions as necessary
  • Ensure all necessary in house and third-party audits are conducted and findings actioned with urgency
  • Communicate with COO and support leadership team on weekly operations, sales and profit numbers
  • Address all problems/issues in a timely manner and identify opportunities for improvement
  • Attend general manager team meetings on occasion and interact with team members
  • Provide weekly numbers and analysis to management and produce standard reports.
  • Lead the coordination with management on store changes.
  • Take active role in brand leadership team to drive customer satisfaction, business growth and profitability
  • Track all operations sales data, key KPIs and create detailed written reports and deliver verbal presentations
  • Lead weekly Operations meeting
  • Provide weekly numbers to executive management and produce standard reports. Conduct additional analysis as necessary
  • Lead the coordination with management on store changes. Compile feedback from CRM on delivery area and competitive activities (provided by Data Analysts).

Candidate’s Profile:

  • Degree in Business Management or any related field
  • Experience in food service industry at a senior management role is required
  • Previous experience and knowledge of Domino’s operations would be an advantage
  • Proactive and driven by a positive growth mindset
  • Excellent customer service and communication skills
  • Strong leadership skills with the ability to set and prioritize goals
  • Excellent organization and problem-solving skills


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