This position is to be posted in our offices in Mapou.

Main Responsibilities:

• Handle calls from and to the reservations department in a professional, efficient and courteous manner
• Process all reservation requests, changes and cancellations received by phone, fax or email
• Ensure data entry accuracy into the reservation system
• Keep accurate and detailed electronic notes upon completion of each booking transaction
• Set-up proper billing accounts according to Accounting policies
• Recommend suitable options, if necessary and consider upselling of products to increase revenue for the company
• Make sure that all information, pricing done in the Reservation Software are correct and up to date
• Support and help team members
• Ensure any other tasks as may be assigned by Management

Candidate’s Profile:

• Higher School Certificate or equivalent
• Professional Training from Hotel School will be a plus
• Previous experience in a similar position will be a plus
• Fluent in French and English, both written and spoken, a third language would be advantage
• Computer literate including hotel management system