Main Responsibilities:
- Take part in training and implement accordingly
- Keep superior informed about all unusual matters concerning any plans affecting his/her area
- Ensure an efficient and high quality service to guests
- Attend to complaints of guests and inform Superior
- Provide efficient product advices to guests after treatments or at any request from the guest
- Be involve in all marketing operations
- Monitor Spa Shop and replenish as and when necessary
- Minimize wastage
- Respect health and safety procedures
- Inform Spa Manager of stock replenishment
- Ensure that treatment advices suit clients needs and requirements
- Perform set up of treatment rooms, laboratory, relaxation area and Spa facilities as instructed by immediate superiors
- Re set up treatment rooms after each treatment
- Ensure specific maintenance/cleaning of materials and concerned spa areas
- Take the responsibility of the Spa Reception during the absence of the Spa Receptionist in preparing the daily tasks (invoices, consultations, reports, inventories…) and operate as per Spa SOPs
- Comply with all the sustainability commitments and practices implemented within business units
- Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
Candidate’s Profile:
- Form III and above or equivalent, professional training and professional experience Recognised qualification in Aesthetics and Massage Therapy
- 1 year working experience at Reception in a Hotel Spa Environment
- Computer literacy
- Fluent in English and French both written and spoken, a third language would be an advantage
